Chief Customer Officer

Tom Sullivan

Tom Sullivan

Tom has more than 30 years of experience in the Healthcare services, technology and managed print services space.

He most recently served as EVP and Chief Revenue Officer at MiraMed Global Services, a revenue cycle BPO company. Previous to MiraMed, Tom was Division Vice President at McKesson Enterprise Information Solutions where he had nationwide sales responsibility for revenue cycle and document management software and services. Prior to McKesson, Tom spent 21 years at Lanier/Ricoh where he held senior leadership roles including National VP of Healthcare Sales and VP of Operations for Lanier/Ricoh Professional services where he oversaw the managed print services and outsourcing teams.

Tom has a BBA in Marketing from the University of Notre Dame, and an MBA in Finance from DePaul University.

Tom serves as the Executive Director of Vigilant Torch Association, a non-profit that supports Special Operations personnel and their families through emergency support and scholarships. He also serves as the chairman of the Atlanta Birdies for the Brave event which supports various military groups. This event has raised $700,000 over the last 8 years and has donated 3 mortgage free homes to wounded veterans.

Print Fleet Cyber Security Program

This turnkey cyber security service will establish and perpetually maintain the cyber security program for your entire print fleet, regardless of makes, models, firmware versions, ages, or types of printers. This program includes a standardized device configuration of your choice aligned with HIPAA requirements and can include a firmware deployment service and security certificate deployment service.

  • Your entire printer fleet perpetually hardened, patched and then monitored with changes to your chosen control standard remediated
  • On-demand comprehensive reporting prepared for you to document your program
  • The ability to quickly adapt to changes in your fleet, security requirements, business or network without a project, operational staff, or a procurement process
Zebra Fleet Service

Vereco fully manages the Zebra Fleet Maintenance Program


  • End-to-end responsibility (tickets to resolution)
  • Rapid troubleshooting – repair or hot swap
  • Receive/install new devices


  • Proactive repair and preventative maintenance extend device life
  • Faster service and repairs by onsite team
  • Increased end-user satisfaction
  • Predictable cost
  • Parts and batteries covered
  • Complements IT Security Plan
WOW Cart Service

Workstation on Wheels (WOW) Service Program

Benefits of Vereco’s WOW Service Program:

  • Rapid onsite service response by trained Vereco technicians
  • Proactive PM program with regular inspection (batteries, cables, wheels, and hydraulics) reduces downtime
  • Eliminates IT/BioMed effort
  • Extends useful life of WOWs and decreases hardware purchases
  • End-to-end ownership of repairs (ticket through resolution)
  • Onsite parts depot